Privacy

khala88 Privacy Policy

Your privacy is important to us. This policy explains exactly what data khala88 collects, why we collect it, how we use it, and what rights you have over your personal information.

Last Updated: January 2025 Applies to all khala88 users and registered accounts
Privacy v2025.1

How khala88 Protects Your Privacy

Six principles that guide how we handle your personal data on the khala88 platform.

End-to-End Encryption

All data transmitted between your device and the khala88 platform is encrypted using industry-standard TLS protocols. Your login credentials, payment details, and personal information are never sent in plain text. What you share with khala88 stays protected at every step.

No Data Selling

khala88 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to operate your account, process transactions, and improve the platform experience. We are not in the business of monetising your data.

You Control Your Data

Every khala88 player has the right to access, correct, or request deletion of their personal data. You can update your account information at any time, and you can contact our support team to request a full copy of the data we hold about you.

Secure Storage

Player data is stored on secure servers with restricted access. Only authorised khala88 personnel can access personal data, and only when it is necessary to do their job. We conduct regular security audits to ensure our storage infrastructure remains robust.

Minimal Data Collection

khala88 only collects the data that is genuinely necessary to provide our services. We do not collect data speculatively or build profiles beyond what is needed for account management, payment processing, and legal compliance.

Marketing Opt-Out

If you have opted in to receive promotional communications from khala88, you can opt out at any time. Every marketing message we send includes an unsubscribe option. Opting out of marketing does not affect your account or your access to the platform.

Note: This Privacy Policy applies to all users of the khala88 website and mobile application. By using khala88, you agree to the collection and use of your information as described here. This policy should be read alongside our Terms and Conditions.

1 Who We Are

khala88 is an online gaming platform serving players in Bangladesh. We operate the khala88 website at khala88.app and the khala88 mobile application. In this Privacy Policy, references to "khala88", "we", "us", or "our" refer to the khala88 platform and its operating entity.

We are committed to protecting the privacy of every player who uses the khala88 platform. This policy explains in plain language what personal data we collect, why we collect it, how we use it, who we share it with, and what rights you have. If you have any questions about this policy or about how khala88 handles your data, contact us at [email protected].


2 Data We Collect

khala88 collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with our website or app, and from third-party payment providers when you make a deposit or withdrawal.

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, verification process
Contact Data Mobile number, email address Registration form, account settings
Financial Data bKash/Nagad/Rocket account number, transaction history Deposit and withdrawal requests
Technical Data IP address, device type, browser, operating system Automatically via cookies and server logs
Usage Data Games played, bets placed, session duration, pages visited Automatically via platform analytics
Communications Data Support chat logs, email correspondence When you contact our support team

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law.


3 How We Use Your Data

khala88 uses your personal data for the following purposes:

  • Account Management: To create and maintain your khala88 account, verify your identity, and manage your preferences.
  • Transaction Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
  • Platform Operation: To deliver the games, features, and services available on khala88, and to personalise your experience where possible.
  • Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
  • Legal Compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Customer Support: To respond to your queries, complaints, and support requests in a timely and effective manner.
  • Responsible Gaming: To monitor gaming behaviour and apply responsible gaming measures where necessary to protect players from harm.
  • Marketing Communications: To send you promotional offers and updates about khala88, but only if you have opted in to receive them.
  • Platform Improvement: To analyse usage patterns and improve the performance, design, and features of the khala88 platform.

khala88 will never use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.


4 Legal Basis for Processing

khala88 processes your personal data on one or more of the following legal grounds:

  • Contractual Necessity: Processing is necessary to fulfil our contract with you — i.e., to operate your account and provide the services you have signed up for.
  • Legal Obligation: Processing is required to comply with applicable laws, including KYC, AML, and tax reporting obligations.
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
  • Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you can withdraw at any time.

5 Data Sharing

khala88 does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and only for the purposes described in this policy:

  • Payment Providers: bKash, Nagad, and Rocket receive the financial data necessary to process your transactions. These providers have their own privacy policies and security standards.
  • Identity Verification Services: Third-party KYC providers may process your identity documents to verify your age and identity as required by law.
  • Technology Partners: Hosting providers, analytics platforms, and customer support tools that help us operate the khala88 platform. All such partners are contractually bound to handle your data securely and only for the purposes we specify.
  • Law Enforcement & Regulators: We may disclose your data to government authorities, law enforcement agencies, or regulators when required to do so by law, or when we believe disclosure is necessary to protect the rights, property, or safety of khala88, our players, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

All third parties who process data on behalf of khala88 are required to maintain appropriate security measures and are prohibited from using your data for their own purposes.


6 Cookies

khala88 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

  • Essential Cookies: Required for the platform to function. These cannot be disabled. They include session cookies that keep you logged in and security cookies that protect against fraud.
  • Analytics Cookies: Help us understand how players use khala88 so we can improve the platform. Data collected is aggregated and anonymised where possible.
  • Preference Cookies: Remember your settings and preferences, such as language and display options, so you do not have to set them every time you visit.
  • Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent and can be disabled at any time via your browser settings.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the khala88 platform.


7 Data Retention

khala88 retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. Specific retention periods are as follows:

  • Account Data: Retained for the duration of your account and for up to 5 years after account closure, in line with standard financial record-keeping requirements.
  • Transaction Records: Retained for a minimum of 5 years to comply with anti-money laundering regulations.
  • Identity Verification Documents: Retained for the period required by applicable KYC regulations, typically 5 years from the date of verification.
  • Support Communications: Retained for up to 2 years after the resolution of the relevant query or complaint.
  • Marketing Preferences: Retained until you withdraw consent or request deletion.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.


8 Your Rights

As a khala88 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.

Right of Access

Request a copy of all personal data khala88 holds about you.

Right to Rectification

Ask us to correct any inaccurate or incomplete data we hold about you.

Right to Erasure

Request deletion of your personal data, subject to legal retention obligations.

Right to Restriction

Ask us to limit how we use your data while a dispute or review is in progress.

Right to Portability

Receive your data in a structured, machine-readable format where technically feasible.

Right to Object

Object to processing based on legitimate interests, including direct marketing.


9 Children's Privacy

The khala88 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on khala88, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated data without delay.

khala88 uses age verification procedures during registration to prevent underage access. We take this responsibility seriously and continuously review our verification processes to ensure they remain effective.


10 Security

khala88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

  • TLS encryption for all data in transit between your device and our servers.
  • Encrypted storage for sensitive data including passwords and financial information.
  • Access controls ensuring only authorised personnel can access personal data.
  • Regular security audits and vulnerability assessments of our platform infrastructure.
  • Two-factor authentication options for player accounts to add an extra layer of protection.
  • Incident response procedures to detect, contain, and report data breaches promptly.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your khala88 account and never share your login details with anyone.

If you suspect your khala88 account has been compromised, contact our support team immediately at [email protected] so we can secure your account without delay.


11 Changes to This Policy

khala88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The most current version of this policy will always be available on this page, with the effective date clearly shown at the top. We encourage you to review this policy periodically. Continued use of the khala88 platform after any changes are published constitutes your acceptance of the updated policy.


12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way khala88 handles your personal data, please get in touch with us. Our team is available 24 hours a day, 7 days a week.

For data access, correction, or deletion requests, please email us with the subject line "Data Request" and include your registered account details so we can locate your records promptly. We aim to respond to all privacy-related requests within 30 days.

To exercise any of your data rights or to raise a privacy concern, email [email protected] — we take every request seriously and will respond as quickly as possible.

Play with Confidence on khala88

Now you know exactly how khala88 protects your privacy. Register free today, deposit via bKash or Nagad, and enjoy a secure gaming experience built for Bangladesh players.

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